Wembley Ticket News

What problem are you having?
After my problems on the phone I took brownbagtiger's advice (#442) and after filling in the details I got straight through

 

Done surprisingly easy -
only early glitch was my customer password thing which I'd forgot & had to reset ...
otherwise okay apart from cost ...

 

Agree 5 booked, login in was a bit tricky but beats a 10 hour wait going round and round the KC!! I'll be buzzing all week!! Up the Tigers!!!!!

 

Finally booked after 3hr messing about! Ended up calling ticket office they did not have me on there system even tho iv been to 6 games this season. She was very helpful gave me a new number and had them booked in 5 min

 

The Ticketmaster website will not accept my customer number
Its valid as I've purchased away tickets this season & I rang the KC & they verified its an active Customer Number
So it's not been included on the list City sent to Ticketmaster
KC is now closed. Ticketmaster Customer Services is now closed

 

Just logged in for a quick look, **** loads sold now. All blocks next to Wednesday fans are gone.

 

Try logging in via the activate your account button.

 

Nearly 20,000 sold up to now.

 

The problem is Hull City and Ticketmaster blame each other - or at least Hull City say they gave the correct details to Ticketmaster and Ticketmaster say they are using the details Hull City sent them.
How come Ticketmaster said something was wrong on the phone at 3 pm yet I could use my customer number on the website at 4 pm?

 

This is what I get

 

jeepers, what a frustrating afternoon, until i got through to the club. the bloke i spoke to was seriously helpful to be honest. sorted all the code stuff out for me, told me what to do, ticket bought! train booked from manchester, just got to find my scarf! and some beer money... cheshire

 

I wasn't able to activate my account until 2 pm but when I asked why there was that restriction nobody knew.
So you have to wait and then deal with any problems while tickets are being sold!

 

Just had a look at seat view and block 223 seems the same as last time v Bristol City.

 

Is it anything to do with the "Season Ticket"? Should it say that after 2 pm?

 

As Peter said I was successful going through the activate account route, lead me straight in to purchase tickets.

 

If there's only one database then it doesn't make sense why I could get a ticket online but on the phone I was told I couldn't although they could find my name and customer reference but "without privileges"!
I kicked up a fuss and they spoke to a supervisor but that didn't do any good
The customer service number was unobtainable

 

This hasn't been the case all of this afternoon. I couldn't buy a ticket until the customer services guy went off and 'did something' for 10 minutes, then I could, using exactly the same procedure I'd been trying earlier.

I don't know how Ticketmaster manage their database(s) or how they integrated the City one but it does seem to have caused issues.